Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Visit our website and browse through our products.
- Select the items you wish to purchase and add them to your cart.
- Proceed to checkout and provide the necessary shipping and payment information.
- Review your order details and confirm your purchase.
- We accept major credit cards, including Visa, Mastercard, and American Express.
- We also offer payment options such as PayPal, Google Pay, and Apple Pay.
Once your order is placed, it typically takes 1-2 business days for us to process and prepare it for shipment.
We offer standard shipping and expedited shipping options. The available methods and carriers may vary based on your location.
The estimated delivery time depends on the shipping method chosen and your location. Generally, standard shipping takes approximately 3-7 business days, while expedited shipping may take 1-3 business days.
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.
Once your order is shipped, we will provide you with a tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery.
In the rare event that your order arrives damaged or there is an error with your items, please contact our customer support within 48 hours of receiving your order. We will assist you in resolving the issue.
If you need to swap an item
Returns and Exchanges
We have a hassle-free returns and exchanges policy. If you are not satisfied with your purchase, you can initiate a return or exchange within 30 days of receiving the order. Please review our Returns and Exchanges policy on our website for detailed instructions and any specific requirements.
To initiate a return or exchange, please contact our customer support within 30 days of receiving your order. Our support team will guide you through the process and provide you with the necessary instructions and return/exchange authorization.
Most items are eligible for return or exchange, provided they are unused, in their original condition, and with all original tags and packaging intact. However, certain items such as perishable goods or personalized/customized items may not be eligible. Please review our Returns and Exchanges policy for more details.
In case of a return due to our error or a defective product, we will provide a prepaid return shipping label. However, if the return or exchange is due to personal preference or a change of mind, the customer may be responsible for the return shipping costs.
Once we receive your returned item, it usually takes 3-5 business days to process the return or exchange. We will inspect the item and, if approved, issue a refund or ship out the exchanged item.
Yes, items purchased during a sale or promotion are generally eligible for return or exchange, subject to the same return/exchange policy and guidelines.
In the unlikely event that you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving your order. We will assist you in resolving the issue promptly by arranging a return, replacement, or refund.
At the moment, we only accept returns and exchanges via mail. Please follow the instructions provided by our customer support to initiate the return or exchange process.
